See how we have transformed access to hearing care with Hear Canada.

For Hear Canada, the challenge was to develop a sophisticated and customized loan management solution.. This platform was intended not only to streamline the loan granting process but also to automate repetitive tasks, significantly reducing the time spent on manual management and contract creation. A major goal was to shorten customer wait times and efficiently centralize necessary documents. Given the complexity of managing an extensive network of over 100 clinics across Canada, the platform needed to allow customization for each clinic, adapt to loans of varying amounts and durations, and ease the importation and monitoring of clients with active loans.

In response to Hear Canada's challenge, the implemented solution was the integration of our loan management software, FinX. Tailored to Hear Canada's unique needs, this platform allowed for the full automation of their loan processes, covering everything from application forms to payment management and bad debt handling, including eligibility criteria assessment and automatic contract generation. Additionally, the solution enhanced customer experience with SMS and email notifications and included a customized user portal for immediate tracking and direct access to loan-related information and documents.

The outcome of this collaboration led to reduced waiting times for clients, improved document management, a significant improvement in user experience, and a major increase in internal productivity. Our commitment to Hear Canada's mission inspired us to further customize this solution, thus supporting their goal to make hearing care more accessible across Canada.