Pricing Guide for Non-Included Services

This includes any modification that cannot be performed through the settings available in the product's administration interface.

Modifications that alter how existing processes function within the application.

Request that are only relevant to your business, having no appeal or utility for our general clients base, and do not have potential to increase our recurring revenue or enhancing client retention.

This includes any modifications, fixes, or enhancements involving external services
that your application interacts with.

Costs are based on the anticipated total effort of our team, including planning, development, and long-term maintenance.

For feature requests with potential recurring revenue, the following steps occur:

• Negotiation with potential partners
• Evaluation of return on investment
• Assessments of potential interest from other clients
• Figuring out the portion of development costs we can absorb

When a feature previously developed for one client is requested for another, a fixed implementation cost and/or a recurring fee will be charged. The cost is influenced by:

• The level of customization required for integration into a different instance
• The proportion of development costs we initially absorbed
• The maintenance demands of this feature

If you need a feature or improvement earlier than planned on our roadmap, extra charges might apply. Adapting a feature for a single client differs significantly from implementing it for everyone.

As we manage and develop complex software, our development team is continuously engaged in creating and maintaining functionalities and responding to client custom requests. While we strive to incorporate your requests into our pipeline, please understand that we cannot halt our planned projects.

If multiple clients will benefit from the same feature, we prioritize its development accordingly. This also means taking additional time to plan its implementation in a way that maximizes its utility across various users.

The significance of the improvement that a feature brings to overall operations. Features that substantially enhance efficiency or provide substantial operational benefits are prioritized to ensure faster deployment.